Hanover Green Veterinary Clinic

Hanover Green Veterinary Clinic is a small-animal veterinary clinic in Mechanicsville, Virginia, located at 7273 Hanover Green Dr, Mechanicsville, VA 23111. The clinic treats dogs and cats. On Google, it has a 4.6/5 rating from 311 reviews.

Services

•Veterinary care for dogs and cats
•Routine checkups (noted by a reviewer scheduling a checkup)
•Same-day emergency visits (described by a reviewer who was seen during an emergency)
•Emergency surgery (described by a reviewer whose dog had emergency surgery the same day)
•Discussion of care options and transparency about choices (described in an emergency visit)
•Supportive handling of pet loss situations (described by a long-term client)

Pricing

No published pricing information is available; reviewer comments are mixed, with some describing costs as above average and others describing costs as around average compared with other veterinary clinics.

People

Names mentioned in reviews include Emily (management), Dr Jasper, and Kelly.

Reviews

Google reviews show a 4.6/5 rating from 311 reviews. Recent written feedback includes praise for professionalism, compassion, and emergency handling, including same-day surgery and clear explanation of options. Other comments mention frustrations with customer service and tone, including one brief complaint about rudeness and a longer complaint about a same-day rescheduling fee and a no-show invoice, while another reviewer noted management involvement that resolved a billing issue and improved their experience.

Reviews for Hanover Green Veterinary Clinic

Note: Showing the 5 most recent Google reviews out of 311 we track in total. Recent reviews may not be representative of overall sentiment.

Hobbs Campground

5 days ago

Kelly is just rude!

Katie Paravati Pyzowski

1 week ago

Amy Wingfield

2 months ago

Update: After speaking with Emily in management she handheld the situation by rectifying the bill which I really appreciated. Due to her quickly fixing the issue I’ve changed my rating to 5 stars cause I truly appreciated that gratitude. I’ve been a patient here since probably 2017 with my 10 year old German shepherd. Along with every other dog we’ve had inbetween, we’ve brought them here even though their pricing was always higher than others. There’s been few things that raised red flags here and there in 9 years which is expected, but I finally hit my final straw in December. I was 9 months pregnant at the time. I made an appointment for my dog to get a checkup around 4 pm on Thursday December 11 for the next day. That evening I started experiencing some contractions and so the next morning as soon as the office opens I called in to explain that I made an appointment at the hospital in case I was in labor and if I could reschedule the appointment for the following week for my German shepherd. They then told me I would have a $50 same day rescheduling fee. I again explained what was happening and they refused to let it slide. AFTER BEING A PATIENT FOR 9 YEARS THEY WOULDN'T EXCUSE A RESCHEDULE BECAUSE I THOUGHT I WAS IN LABOR. I told them they lost a customer that day and hung up on them. They then had the balls to send me an invoice for the no show appointment lol. I won’t be paying it of course and I’ll be calling tomorrow to let them know that. But sometimes greed should never come before compassion

Shelton Crew

3 months ago

I have been a customer for many years… Today’s professionalism, compassion and customer service far outweigh and exceeded my expectations when my family lost two furry family members due to an unforeseen incident, the staff and Dr Jasper stepped up and did everything possible to make the loss as easy as possible.. I thank you all from the bottom of my heart, and as long as I have furry family members, you have a customer.

Amy Vanlandingham

5 months ago

Hanover Green was so gracious in seeing us when we had an emergency with our dog. They hadn't met our oldest dog yet and still were willing to take her. They were upfront and honest about all of our options and in comparison to other vets, were reasonable with the cost of care. They performed her emergency surgery that day and took great care of her.