Hanover Animal Hospital

I was a client of this practice for over five years and had previously left a positive review because I was happy with the care my cat received. Unfortunately, my recent experience changed my confidence in the practice. My cat is FIV-positive and has recurrent upper respiratory infections. After completing the prescribed treatment without improvement, I called because he was still congested. I was told he needed another appointment, which I scheduled. On the morning of that appointment, I was notified it was canceled because the veterinarian became ill. I completely understand that illnesses happen. What disappointed me was what happened afterward. I asked whether another veterinarian could see him that day or review his recent exam and treatment history since he had just been seen and had not improved. I was repeatedly told my options were an appointment the following week or an emergency hospital, despite explaining that an emergency visit was not financially feasible. I left feeling that there was no continuity of care for an established patient with a chronic condition. This wasn't a canceled "well visit" it was a sick visit that the clinic canceled without any resolution - such as have another Vet see my cat or at least review his chart and possibly speak with me. I transferred my cat's care to another Veterinary practice, where the veterinarian took the time to evaluate him, perform diagnostics, explain her reasoning, and develop a treatment plan. In the past week, the new Vet's office has seen him twice, has called me twice with updates on his labwork, and is checking in with me tomorrow - before the weekend. Before posting this review, I emailed the owner directly. She responded promptly, apologized, and told me she would investigate because my experience sounded unusual. I appreciated that response. However, despite waiting ONE week, I never received the follow-up I was told to expect. I hope this feedback encourages the practice to improve communication and continuity of care for long-term clients whose pets have chronic or recurring medical conditions. **Original review 2021: The staff and doctors are very friendly and caring. I never wait long for my cat to be seen. The doctors take plenty of time with me to listen to my concerns and give me guidance. This a wonderful office with animal lovers working there!!

The are wonderful. Our first visit, I thought would be too much for the cats but the staff is fabulous. Everything went smooth. It's a bitter of a distance for us but I'm very pleased with them. Front staff are always so very happy and make you feel very welcomed.

Long time clients of this practice. They have care for the simple and complex in a caring manner. Dr . Tyson asks great questions and really listens to pet owners. Phone and front desk support (Becky) is wonderful.

Hanover Animal Hospital ha very caring staff and sincere, knowledgeable doctors. They take time to explain everything. They truly love animals and it’s clear.

Love this place