Banfield Pet Hospital

Banfield Pet Hospital in Clifton Park, New York treats dogs and cats. Recent feedback describes caring, compassionate interactions from the medical team and front desk, including same-day availability in at least one situation. Other reviews highlight recurring scheduling disruptions, long waits, and communication problems.

Services

•Veterinary care for dogs and cats
•Routine visits and vaccinations
•Blood work and in-clinic testing (one review mentions a test delay due to equipment not working)
•Spay surgery mentioned as included with a puppy wellness plan, with some additional item charges noted (for example, a cone)
•Prescription medications (one review references trazodone)
•Monthly wellness plans for routine care mentioned in reviews

Pricing

The clinic does not publish a full price list; reviews mention monthly wellness plan fees and describe some pricing as above average, including medication pricing and add-on charges.

People

Reviews mention Paige (manager at the Clifton Park location), Dawn (a manager from the Saratoga Banfield), and Sue at the front desk, along with veterinarians and vet techs.

Reviews

Google reviews list a 4.2/5 rating from 164 reviews. Positive themes include compassionate, thorough care and friendly front-desk staff. Critical themes include repeated appointment cancellations, long holds and lobby waits, difficulty getting updates during drop-off visits, follow-up and escalation concerns, and billing or pricing frustrations (including unexpected add-ons and medication cost comparisons).

Reviews for Banfield Pet Hospital

Note: Showing the 5 most recent Google reviews out of 164 we track in total. Recent reviews may not be representative of overall sentiment.

Krissu Dennis

1 month ago

Everyone here was fantastic, kind, and compassionate. I found a cat on the side of the road and wanted to get her help, and called around to several places that couldn't see me. When I called here, they were able to get me in the same day which was great. Both ladies at the front desk were super sweet and kind, and the vet and vet tech were both knowledgeable, compassionate, and understanding. Everyone treated my cat like she was a superstar! I will be back to this location

Amanda Smith

2 months ago

I pay monthly $44.95 for my one dog and $66.95 for my other dog to receive routine visits and their vaccinations, etc. However even with paying this amount of money they continuously cancel our appointments. The last four scheduled appointments they have cancelled. The last time they cancelled was an hour before the appointment. My dog has extreme separation anxiety so he takes trazodone so when they cancelled the last appointment we said we need a prescription. They tell us the prescription will be ready by tomorrow. Went to pick up the prescription and they told us the doctor refused to fill it because the dog hasn't been here on visit. I remind them that it was because they continually cancel our appointments. Our dog is also lapsed on his rabies shot because again they continuously cancel our appointment. To complain about the service they give you a cooperate number, cooperate gives you an email, email say district manager will contact you. Try to get in contact with someone who is in charge at Banfield name Paige and they tell us oh she stepped out she will call you back. Still hear nothing. I told cooperate we will not be renewing our wellness plan with them and the person tried to say we will waive one month fee for you to renew. They also overprice every item. For example the trazodone is about 3x the price at chewy. When I called them to send it to chewy because of the price difference then they tell you we will price match chewy. Not to mention you think all prices are included for example with our puppy I chose the plan for $66.95 because it included the puppy being spayed. Upon drop off that's when you learn that they charge you for additional items, a cone, if they are close to being in heat, etc. They continue to just rip you off and the communication is horrible.

Kellie Doran

After four hours of my dog being at the Vet, after being dropped off, which in the past hasn’t been any more than three hours, I began calling Banfield. I was placed on hold twice. Never spoke to a human. Was put on hold each time 15 to 20 minutes. Called back got a human got put on hold told me the Vet would be with me shortly. Got put on another 15 minute hold then got disconnected. While standing in the lobby, inquiring as to the status of my dog the vet called me to tell me that she needed to run a test and it was gonna be another 20 minutes or so. That turned into another hour before we finally left. We had blood work drawn and come to find out, the machine was not working. I received a call from the vet that same evening and was told that she needed to come back and have her blood work drawn. I explained to them that she was literally gonna walk in the door, be taken back and have her blood work drawn and then I’m leaving with her because she gets too anxious and upset when she’s at the vet. Paige, the manager at the Clifton Park Banfield, said she would call me on Monday to discuss things further. When I Showed up at Banfield on Tuesday because I never received a phone call and asked to speak to Paige, I was told she was off for the next two days. I am still waiting for that phone call. So, I had to bring my dog back again a couple of days later to have her blood work drawn and was charged for a well visit, even though it was just simply dropping her off, getting her blood work taken and leaving with her. I sent a complaint to Banfield the corporate office well over a week and a half ago and still have not received a response back from them. So apparently our pets are not like their family because they can’t be bothered to respond and reach out including the manager of the Banfield in Clifton Park. I will say the manager from the Saratoga Banfield did come down on the day I brought my dog in to make sure she was simply in and out very quickly because she gets anxious and goes into panic mode when she is at the vet. Dawn was wonderful, Paige, not so much. I will not be taking my dog or cat there anymore. Every time I bring an animal there, which I’ve been doing for many years, there is always an issue. I was one of six people that day that had not received a phone call that just showed up to Banfield to pick up their pets and the excuse was it’s a new computer system. If you are having issues with your computer system, perhaps you should have all the staff come in on Sunday work out all the kinks before you open for business on Monday and inconvenience your customers and even more importantly, our pets. Even when I checked in ahead of time, I still had a 15 to 20 minute wait checking in and again checking out. I received my summary with no weight listed on it although they made a big deal a lot of getting their weight when you go there. Was a line of six people waiting to check out another staff member either left one person at the desk to either go on break or leave for the day. Completely unacceptable. I work in the medical field if I treated one of our patients like that, I wouldn’t expect them to return either, but I would certainly be apologetic which still waiting for a phone call from Paige.

Darlene Moritz

I have been bringing my cat to Banfield Pet Hospital in Clifton Park for over two years. She is a senior rescue and Banfield has taken excellent care of her. Doctors and Vet Techs are very caring and thorough. Sue and the folks at the front desk are also excellent. They are professional and caring to both pets and their persons.

Wanda I Rodriguez Hernandez

3 months ago