Banfield Pet Hospital

I brought my pet cat to Banfield from day way to near end of life care. The staff and doctors are very compassionate, competent, and caring. I am glad to have found this location and can only believe that all locations are as warm and attentive as this one.

Everyone is so nice and Alex especially who is in the front always take care of us when we go there. Everyone knows my dog and always give good care of her. Really love the service and the people they hire.

Always has our best intest in mind

UPDATE: I am so disappointed in the care from the staff, and particularly the veterinarian. That level of care cannot possibly reflect positive, adequately healthcare for our Banfield pets at the Chantilly location. ____ Today, my family left Banfield Pet Hospital in Chantilly confused and disappointed after an appointment for our senior dog. We have been monitoring possible kidney disease through Banfield and were previously told her lab work looked normal and to continue follow-up care. It was especially frustrating when my mom left today’s appointment in tears after being told things “weren’t looking good” and that an ultrasound elsewhere was the main or only recommendation. What upset me most was the lack of communication. We were not clearly told: • Which lab values were abnormal • What the results meant • Whether the situation was urgent • What symptoms to watch for at home • Why outside testing was needed I later followed up by phone with the veterinarian (who had never previously seen our dog) and still received very few answers beyond being told her kidney levels were not normal. The veterinarian has extremely poor communication skills, could not or would not communicate by phone: (1) what she did (2) what she recommended (3) why she was recommending it. I ultimately chose to end the call because of the communication breakdown. I am so disappointed in the care from the staff, and particularly the veterinarian. That level of care cannot possibly reflect positive, adequately healthcare for our Banfield pets at the Chantilly location. At the time of writing this initial review, there was also no information available in the medical records we can access online. We understand difficult diagnoses happen, but families deserve clear communication and compassion when making decisions for a beloved pet.

If you love your pet, stay away. Took my older dog into them with an obvious and chronic heart condition, a well known and common affliction for this breed. They prescribed antibiotics!!! My family member is a doctor and he was shocked. No way this is some infection going on for a year lol. Told me not to give it, and so it was 100 dollars down the drain. Got a second opinion from another vet…she agreed the antibiotics were inappropriate and would have caused a lot of side effects. She prescribed the heart medication and my dog has improved a lot since then. This is a money grabbing business with high turnover. The vet we saw was a quack. Never again.