This is the worst veterinary clinic I have ever been to. The communication was terrible, and I received a lot of misinformation.
I scheduled an appointment online for my sick dog because they had next-day availability. I normally wouldn’t have chosen this clinic, but I wanted to get her seen as soon as possible. When I arrived, they told me they don’t take appointments that late in the day, even though their online system allowed me to book it.
They recommended that I schedule an earlier appointment at another location for the following day, which I did. They also scheduled me for an appointment at their clinic two days later as a backup in case the other location couldn’t see us. However, when I arrived at the other location, it was closed.
I ended up keeping the appointment I had made with them, and the veterinarian told me my dog should be fine and that she just needed to ride it out. I’m not a veterinarian, so I trusted their advice and took her home.
Unfortunately, my dog’s condition got significantly worse. The next day they were open (Monday), I called around 10:00 a.m. They told me their computers were down and that they couldn’t access my dog’s records, but they would call me back once they were able to speak with the veterinarian who had seen her. I said okay and waited. After an hour passed, then another, and then another, I called back around 1:00 p.m. I was told the computers were still down but that I would receive a call back within a few minutes.
That never called.
I called again around 5:00 p.m. This time, they claimed they had tried calling me multiple times, but I never received a single phone call and had no missed calls in my call log. They also told me the veterinarian I had seen wouldn’t be back until Thursday and that they would call me then. They never did.
Later that day, I called again. They told me the veterinarian would definitely be in on Friday, but because my dog’s condition was getting worse, they would speak with another veterinarian to see if they could prescribe her medication and would call me back within a few minutes.
Once again, I never received a call. After that, they stopped answering the phone for the rest of Thursday and all of Friday.
I will never return to this clinic. They were consistently unprofessional, failed to communicate, and repeatedly wasted my time while my dog’s health continued to decline. When someone’s pet is sick, they deserve timely communication and reliable care.
Very friendly people appreciate the help they gave me treated my fur baby very well was gentle with him, we're very friendly and up front we're efficient yet informational with everything they needed to do give me a rundown of everything needed payment wise as well as also gave us recommendations.
I trusted this hospital with my baby Diamond for years. I brought her here hoping they would always do right by her. At the end of April I brought my girl in for the second time to explain that she was experience pain and I believed that pain to be internal. This was a drop off appointment. No one here cares at all. They will not do any actual "tests" on your dog. They literally chalked it up to a 9 year old bull dog having arthritis. Arthritis is not what killed my baby. I took home a different dog than the one I dropped off. She was never the same after that last appointment. I called a few days later and stated I wanted to schedule an appointment to have my dog put down. They said they wanted to reevaluate her again. This would've been the third time of me wasting my time and giving my dog anxiety bringing her back to a hospital she clearly hated. Diamond was never seen again. She died at home on my living room couch on May 7th at exactly midnight. Please don't come here, they don't actually care about your animals. Rip baby girl, I will forever be broken at how my claims were dismissed. I lost my daughter and best friend too soon. It wasn't supposed to end this way.
